Help Center

PayPal is a American secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at Apesbox.com to purchase items by Credit Card (Visa, MasterCard,  and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Apesbox, we cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at notice@apesbox.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Once your payment has been received, we will send you a notification email to inform you about the order detail. You can also visit Apesbox.com and log into your customer account to check the order status at any time. If Apesbox has received payment, the order status will show "Processing".

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email as your request.

We accept Paypal, and PayPal method include the credit card payment way, so yes, you can use the credit card payment. As an online shopping website, We don't offer offline payment method.

Our payment system has auto robot verification, that you will not bother you. But sometimes, some payment seems not right, for your protection, your order is being processed by Apesbox's payment verification team, this is a standard procedure to make sure all transactions made on Apesbox are authorized and your future purchases will be processed in top priority.

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at notice@apesbox.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at notice@apesbox.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. If the wrong address can not be delivered, and late to changed, the package may can be resent, please contact us after that.

When the package ship out, you will receive the notice(include tracking number) by Email or SMS. You can track the shipping details use our tracking number.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution. For more deliver information, you can visit our delivery policy page.

We ship worldwide. The detail shipping rates you can check our shipping policy page first, if you still can not find your country shipping rate, you can try to place the order, find the detail shipping rate when you checkout. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

At some country, we may only offer DHL, Fedex, UPS shipping. The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. Our advice is to choose which option best meets your individual needs, based on price and shipping time.

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.Some countries, we may offer the free shipping service, but some countries are not. 

When your items have been dispatched, we will send a ship out notification(include tracking number) to your registered email address or SMS.

Once we provide you with the tracking number, You can use the track the number at our tracking order page, also, you can contact us for more shipping detail anytime.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

• The shipping companies have not updated the delivery information on the website with the most up-to-date status; 
• The tracking code for the package is incorrect;
• The parcel has been delivered a long time ago and the information has expired; 
• Some shipping companies will remove the tracking code history. We would advise you to contact our dedicated Customer Service Department at notice@apesbox.com and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Apesbox do not add taxes, VAT, duty, or any other hidden charges.

If the items are detained by Customs, the buyer is responsible for clearance of the items.

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

Our handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days. But if some special holidays is coming, the handling time may will cause a little delay. If the handling time take too long, we will use faster shipping for you.

Cancellation before payment

• If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order.
• If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart;
• Withdrawing an order after payment If you have already paid for an order and want to cancel it, please contact our Customer Service Department at notice@apesbox.com as soon as possible.;
• If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes. ;
• If the package has already been dispatched, then we are not able to cancel or change the order;
• If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at notice@apesbox.com and we will process the updated order; there is usually no additional fee for this service;

 Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at notice@apesbox.com, please provide us with the following information: 

• The original order number 
• The reason for the exchange 
• Photographs clearly showing the problem with the item 
• Details of the requested replacement item: The item number, the name and color;
• Your shipping address and phone number 

Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note containing your order number or PayPal ID so that we are able to locate your order information. We can only accept returned products that are in their original condition. Please see detailed at our return policy.

At Apesbox, we provide quality products. Generally,  once sold, cannot be returned or exchanged in cases other than quality issues or shipment issues. 

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn, or unused and with all the original tags affixed. 

Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. 

Damaged goods.

Due to client negligence or items without their tags will not be accepted for refund. 

Shipment Issues:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered. 

Please note: All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been damaged, or had the tags removed. If an item we receive has been damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse, we will send you the local address. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.