Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions, please just send it to notice@apesbox.com

Yes, the more pieces you purchase, the higher the discount. 

For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on notice@apesbox.com and provide the following information: 

 

  • The product(s) that you are interested in 
  • The exact order quantity for each product Your desired 
  • The time frame
  • Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

Please follow these instructions: 

  • A.Check your login details. 
  • B.Your login username is the email address you used for registration.
  • C.If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
  • D.Please make sure that your web browser accepts cookies.
  • E.Our Apesbox.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact our Customer Service Department at notice@apesbox.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

PayPal is a American secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at Apesbox.com to purchase items by Credit Card (Visa, MasterCard,  and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Apesbox, we cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at notice@apesbox.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Once your payment has been received, we will send you a notification email to inform you about the order detail. You can also visit Apesbox.com and log into your customer account to check the order status at any time. If Apesbox has received payment, the order status will show "Processing".

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email as your request.

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at notice@apesbox.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at notice@apesbox.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. If the wrong address can not be delivered, and late to changed, the package may can be resent, please contact us after that.

When your items have been dispatched, we will send a ship out notification(include tracking number) to your registered email address or SMS.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Apesbox do not add taxes, VAT, duty, or any other hidden charges.

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

  • If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order.
  • If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart;
  • Withdrawing an order after payment If you have already paid for an order and want to cancel it, please contact our Customer Service Department at notice@apesbox.com as soon as possible.;
  • If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes. ;
  • If the package has already been dispatched, then we are not able to cancel or change the order;
  • If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at notice@apesbox.com and we will process the updated order; there is usually no additional fee for this service;

 Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

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